1. Subscription delivery

CoinDealerPro is hosted business software. Access is delivered electronically after account setup, plan selection, and successful checkout. We do not sell, ship, or accept returns of physical coins or other goods.

2. Currency and billing intervals

Public plan prices are stated in US dollars. Monthly plans are billed each month in advance. Annual plans are billed each year in advance. Partner or negotiated plans follow the signed order form.

Before purchase, Stripe-hosted checkout displays the final price, currency, billing interval, and applicable taxes. Subscriptions automatically renew for the selected interval until canceled.

3. How to cancel

An organization owner or authorized billing administrator can cancel renewal through the Stripe-hosted billing portal. You may also email sales@coindealerpro.com from an authorized account address.

Cancellation stops future renewal and normally takes effect at the end of the current paid billing period. You retain plan access through that date unless the account is terminated for breach or continued access would cause harm.

4. Refund policy

Except where required by law or stated in a signed order form, subscription charges are non-refundable. We do not provide credits or prorated refunds for unused days, unused seats, plan downgrades, failure to use the service, or cancellation partway through a billing term.

We will review requests involving a duplicate charge, incorrect amount, billing after a timely cancellation, or other processing error. Contact us within 30 days of the charge and include the organization name, charge date, amount, and the last four digits or receipt identifier shown by Stripe. Do not send complete card numbers.

5. Plan changes

Upgrade, downgrade, and seat-change timing and any proration will be shown in the billing portal or agreed in writing before the change. A downgrade does not remove users or business records automatically; you may need to reduce seat use before normal write access resumes.

6. Failed or disputed payments

If a charge fails, Stripe may retry it and CoinDealerPro may notify authorized billing contacts. The service may provide a limited past-due grace period. After that period, we may restrict the account to read-and-export access while payment is resolved. We do not delete business records solely because payment is past due.

Contact us before filing a chargeback so we can investigate billing errors. This does not limit any legal right to dispute a charge.

7. Promotions and trials

CoinDealerPro does not promise a free trial or promotional discount unless it is displayed at checkout or confirmed in writing. Any promotion will state its eligibility, duration, renewal price, and expiration terms.

8. Contact

Billing and cancellation questions: sales@coindealerpro.com.