Subscription delivery

CoinDealerPro is hosted software delivered electronically after account setup, plan selection, and successful checkout.

Currency, term, and renewal

Public prices are in US dollars. You choose monthly or annual billing at checkout.

Monthly plans are billed each month in advance. Annual plans are billed each year in advance. Annual pricing, when offered, is shown at checkout.

Subscriptions renew automatically at the then-current rate for the same interval unless you cancel before the renewal date.

CoinDealerPro LLC is the merchant of record. Checkout, invoices, receipts, and the billing portal are provided by Stripe. Stripe Tax may calculate and collect applicable sales tax.

How to cancel

You may cancel at any time.

Cancel in the Stripe billing portal if that portal is enabled for your account, or email admin@coindealerpro.com from an authorized billing address and tell us the organization name.

Cancellation stops the next renewal. You keep plan access through the end of the paid term you already bought, unless the account is suspended or terminated for breach or continued access would cause harm.

Cancellation does not automatically delete Customer Data. We may delete Customer Data after the paid term ends, and you may request deletion at admin@coindealerpro.com. See Terms Section 20. Export what you need before the paid term ends.

Refunds

Except where required by law, subscription charges are not refundable.

We do not give credits or prorated refunds for unused days, unused seats, unused features, downgrades, failure to use the service, or cancellation partway through a paid term.

We will review a request that involves a duplicate charge, a wrong amount, a charge after a timely cancellation, or another processing error. Email admin@coindealerpro.com within 30 days of the charge. Include the organization name, charge date, amount, and the last four digits or receipt identifier shown by Stripe.

If we confirm a billing error, we will refund or reverse that error.

Plan changes

Upgrade, downgrade, and seat-change timing, and any price change shown for that change, appear in the billing portal or in a written agreement before the change takes effect.

A downgrade may limit access until users and workspaces fit the new plan.

Failed or disputed payments

If a charge fails, Stripe may retry it and we may notify billing contacts. We may suspend, limit, or terminate access until payment is current. We do not promise a grace period or continued export access.

If you believe a charge is wrong, contact admin@coindealerpro.com before you file a chargeback so we can correct a billing error. That request does not take away any right you have to dispute a charge with your card issuer.

Promotions and trials

We do not promise a free trial or discount unless it is shown at checkout or confirmed in writing. Any promotion will state eligibility, duration, renewal price, and end date.

Partner plans

Partner pricing and terms are set on a signed order form. That order form and the Terms of Service together are the contract. An email quote is not a Partner contract.

Contact

Billing disputes and cancellation notices: admin@coindealerpro.com

Plan questions and onboarding: sales@coindealerpro.com