Terms of Service

1. Agreement and eligibility

By creating an account, accepting an order, or using the service, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or plan terms presented at purchase. If you use CoinDealerPro for an organization, you represent that you have authority to bind it.

You must be at least 18 years old and legally able to enter a contract. The service is intended for business and professional use, not household or consumer use.

2. The service

CoinDealerPro provides tools for coin-business operations, including inventory records, contacts, business documents, grading workflows, reporting, and related administration. Specific capabilities depend on your plan, permissions, configuration, and available third-party services.

We may improve, add, remove, or modify features. We will not materially reduce paid core functionality during a current subscription term without reasonable notice, except where needed for security, law, provider requirements, or to prevent harm.

3. Accounts and authorized users

You are responsible for accurate account information, protecting credentials, assigning appropriate permissions, and all activity by your authorized users. Do not share individual credentials. Notify us promptly of suspected unauthorized access.

Organization owners and authorized billing administrators may manage subscriptions. Your organization controls its workspaces, records, member access, and business settings.

4. Customer data

You retain ownership of data and files you submit to the service (“Customer Data”). You grant us a limited, non-exclusive right to host, process, transmit, back up, and display Customer Data only as needed to provide, secure, support, and improve the service, comply with law, and enforce these Terms.

You represent that you have all rights and notices required to provide Customer Data, including personal information about customers, employees, dealers, consignors, vendors, and other contacts. You instruct us to process that information on your behalf for the business purposes configured by your users.

We do not acquire ownership of your inventory, documents, photographs, customer lists, or transaction data. We do not sell Customer Data.

5. Subscription, charges, and taxes

Paid plans renew automatically for the monthly or annual interval selected at checkout unless canceled. Prices are stated in US dollars and charged in advance. You authorize our payment processor to charge the payment method on file for recurring fees, applicable taxes, and agreed add-ons.

Current plan availability is discussed during onboarding through private access requests. An order form or checkout page controls if it differs. You are responsible for taxes other than taxes based on our net income.

Payment-card information is collected and processed by Stripe. CoinDealerPro does not store complete card numbers or card security codes. More details appear in our Cancellation and Refund Policy.

6. Cancellation, failed payment, and refunds

You may cancel renewal through the Stripe-hosted billing portal or by contacting us. Cancellation takes effect at the end of the current paid term. Unless required by law or expressly agreed in writing, fees already paid are non-refundable and we do not issue prorated refunds for unused time.

If payment becomes past due, we may provide a limited grace period and then restrict the account to read-and-export access while billing is resolved. We do not delete business records merely because a subscription becomes past due or ends.

7. Acceptable use

You must follow our Acceptable Use Policy. Among other things, you may not misuse provider data, scrape grading-service websites, send unsolicited messages, bypass access controls, upload unlawful material, or use the service to facilitate fraud, counterfeiting, money laundering, sanctions violations, or deceptive sales.

8. Third-party services and data

CoinDealerPro may interoperate with services such as payment processors, email delivery providers, grading and certification data providers, and market-data providers. Access may require approval, a paid entitlement, customer-supplied credentials, or separate provider terms. A provider may change, suspend, limit, or discontinue access.

PCGS, NGC, Stripe, Amazon Web Services, MetalpriceAPI, and other third-party names and marks belong to their respective owners. References do not imply sponsorship, certification, partnership, or endorsement. CoinDealerPro will enable provider connections only when authorized and subject to applicable terms.

Certification lookups assist data entry; they do not independently authenticate a holder or guarantee a coin. Market prices may be delayed, incomplete, or unavailable and are for operational reference only—not investment, appraisal, trading, tax, or accounting advice. You must independently review information before relying on it.

9. Email and business communications

The service sends transactional account messages and user-directed business documents. You may send documents only to recipients with whom you have a legitimate business relationship or other lawful basis. You must not use CoinDealerPro for purchased lists, unsolicited bulk marketing, or deceptive messages.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it using reasonable care and use it only to perform under this agreement. This obligation does not cover information already known without duty, lawfully received from another source, independently developed, or made public without breach. A party may disclose information when legally required after giving notice where permitted.

11. Our intellectual property

We and our licensors own the service, software, design, documentation, and related intellectual property. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the service during the subscription term for your internal business operations.

If you provide feedback, you allow us to use it without restriction or compensation, provided we do not identify you publicly without permission.

12. Suspension and termination

We may suspend access when reasonably necessary to protect the service or others, address a security incident, comply with law or provider requirements, respond to material breach, or address unpaid fees. When practical, we will give notice and a chance to cure.

Either party may terminate for an uncured material breach after 30 days’ written notice, or immediately if cure is not possible. You may stop using the service at any time, but subscription charges remain governed by Section 6.

After termination, we may provide a reasonable opportunity to export available Customer Data. We may then delete or de-identify it according to our retention practices, legal obligations, backup cycles, and any applicable order form.

13. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing. We do not warrant uninterrupted or error-free operation, provider availability, grading outcomes, market-data accuracy, business results, or legal or regulatory compliance for your business.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or business opportunities, even if advised of the possibility.

Except for payment obligations, breach of confidentiality, infringement or misuse of intellectual property, indemnity obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party’s total liability arising from the service will not exceed the fees paid or payable by Customer for the service during the 12 months before the event giving rise to the claim.

15. Indemnification

You will defend and indemnify CoinDealerPro from third-party claims arising from Customer Data, your unlawful or unauthorized use of the service, your violation of provider terms, or your business’s sale, ownership, grading, description, or handling of coins, except to the extent caused by our breach, gross negligence, or willful misconduct.

16. Governing terms and disputes

An executed order form may specify governing law and venue. Otherwise, these Terms are governed by the laws of the US state in which CoinDealerPro is organized, without regard to conflict-of-law rules, and the parties consent to courts located there. Before filing a claim, each party will give written notice and make a good-faith effort to resolve the dispute for at least 30 days.

17. General

Neither party is liable for delay caused by events beyond reasonable control. You may not assign this agreement without our consent except in connection with a merger, reorganization, or sale of substantially all assets. We may assign it in the same circumstances or to an affiliate. The parties are independent contractors. If any provision is unenforceable, the remainder stays effective. Failure to enforce a term is not a waiver.

18. Changes and contact

We may update these Terms. If a change materially affects current paid use, we will provide reasonable notice. Changes apply prospectively from their stated effective date.

Questions or legal notices may be sent to sales@coindealerpro.com. Business contact details are available on our Contact page.