By creating an account, accepting an order, clicking to accept, or using CoinDealerPro, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, the Cancellation and Refund Policy, and any order form or plan terms presented at purchase.

1. Who we are

CoinDealerPro LLC operates CoinDealerPro, a hosted software service for professional coin and bullion businesses.

Legal notices under these Terms must be sent to admin@coindealerpro.com. Sales, demonstrations, and onboarding questions may be sent to sales@coindealerpro.com.

2. Eligibility and authority

The service is offered to businesses in the United States. We may accept a customer outside the United States only if we agree in writing. That acceptance does not mean the service is generally offered in that country.

The person who accepts these Terms and the billing customer must be at least 18 years old. If you accept for an organization, you represent that you can bind it.

A person 13 through 17 years old may use the service only as an authorized user of a Customer, or if a parent or legal guardian accepts these Terms and is responsible for the subscription and for that person’s use. We do not permit accounts for anyone under 13.

The service is professional software for coin and bullion dealers. A sole proprietor or serious collector-dealer may use it if they use it to buy, sell, or otherwise operate in that trade. It is not consumer, household, or hobby software. You represent that you will use it for a trade or business.

We may refuse, delay, or condition any account.

3. The service

CoinDealerPro provides tools for coin-business operations. Those tools may include inventory records, contacts, documents, purchases, invoices, point-of-sale records, memos, consignments, grading and CAC workflows, reporting, team permissions, workspaces, printable checks, marketplace listing tools, and related administration. Exact features depend on your plan, permissions, configuration, and available third-party services.

We may improve, add, remove, or change features. We will not materially reduce paid core functionality during a current paid term without reasonable notice, except where needed for security, law, provider requirements, or to prevent harm.

4. What the service is not

CoinDealerPro is software. It is not a marketplace, escrow, auction house, grading service, appraiser, broker-dealer, bank, money transmitter, payment processor, accounting firm, or law firm. It does not buy, sell, ship, grade, authenticate, insure, or take title to coins or bullion. It does not hold customer funds or settle dealer deals.

Records about who owes money are records. They are not collection, custody, or payment.

Certification lookups, market prices, and listing tools are operational references. They are not an appraisal, guarantee, investment recommendation, or legal, tax, or accounting advice.

5. Accounts, users, and workspaces

You must keep account information accurate. You are responsible for credentials, user permissions, and all activity under your account.

Do not share individual logins. Notify us promptly at admin@coindealerpro.com if you suspect unauthorized access.

Organization owners and billing administrators may manage subscriptions, users, and workspaces.

Each paid account is one Customer and one contracting organization. Workspaces are locations or divisions of that Customer. They are not a second company on the same subscription. You remain responsible for every workspace under the account.

6. Customer Data

You retain ownership of data, files, photographs, and records you submit (“Customer Data”).

You grant CoinDealerPro a limited, non-exclusive right to host, process, transmit, back up, and display Customer Data to provide, secure, support, and operate the service, to comply with law, and to enforce these Terms.

You represent that you have the rights and notices required to submit Customer Data, including information about your customers, employees, dealers, consignors, vendors, and other contacts. You instruct us to process that information on your behalf for the purposes your users configure.

We do not acquire ownership of your inventory, documents, photographs, customer lists, or transaction data. We do not sell Customer Data. We do not use Customer Data to contact your customers or to buy or sell coins or bullion.

7. Sensitive attachments

Files you attach to contacts or records are Customer Data you choose to upload. Do not upload Social Security numbers, complete payment-card numbers, account passwords, private API keys, or other unnecessary sensitive data.

You are solely responsible for the files and information you upload, including whether you may lawfully collect and store them, how long you keep them, and when you delete them. We are not responsible for content uploaded in violation of these Terms or applicable law. We may limit or remove attachment types.

8. Subscription, charges, and taxes

Paid plans renew automatically for the monthly or annual interval selected at checkout unless you cancel before the renewal date. Prices are stated in US dollars and charged in advance.

You authorize Stripe to charge the payment method on file for recurring fees, applicable taxes, and agreed add-ons. CoinDealerPro LLC is the merchant of record. Stripe collects payment-card details. We do not store complete card numbers or card security codes.

Sales tax may be calculated and collected through Stripe Tax where required. You are responsible for taxes other than taxes based on our net income.

Current public plan prices appear on the pricing page. An order form or checkout page controls if it differs. Partner and other custom arrangements start only if both sides sign an order form. That order form and these Terms together are the contract.

9. Cancellation, failed payment, and refunds

Cancellation, renewal, refunds, plan changes, and failed-payment rules are in the Cancellation and Refund Policy, which is part of these Terms.

You may cancel at any time. Cancellation stops renewal. Access continues through the end of the then-current paid term unless the account is suspended or terminated for breach.

Except where required by law or for a documented billing error reviewed under the Cancellation and Refund Policy, fees already paid are not refundable and we do not issue prorated refunds.

If payment fails, we may retry the charge, notify billing contacts, suspend the account, limit access, or terminate the account. We are not required to provide a grace period or read-only access. Late payment does not by itself require us to keep or delete Customer Data. Retention after a paid term ends is governed by Section 20.

10. Acceptable use

You must follow the Acceptable Use Policy. You may not use the service to commit or facilitate fraud, theft, counterfeiting, fencing stolen property, money laundering, sanctions evasion, deceptive sales, or other unlawful activity.

We do not provide the service to persons or entities located in, or ordinarily resident in, a country or region subject to comprehensive US sanctions, or to sanctioned persons. You may not use the service for a sanctioned purpose. We do not operate a continuous government-list screening product. We may still refuse or suspend an account.

11. Digital checks

If your plan includes check documents, the service generates a printable document using bank and payee information you supply. You are the drawer. The instrument is drawn on your existing account.

When check features are enabled, the service stores the bank details, check data, and signature images you provide, in encrypted form.

CoinDealerPro does not print official bank stock for you, does not clear or honor checks, does not transmit payment to a payee, and does not provide ACH, wire, or remote deposit services. You are responsible for your bank agreement, check stock, signatures, insufficient funds, stop payments, and fraud.

A generated check is not a representation by CoinDealerPro that funds exist or that the payee is entitled to payment.

12. eBay and other marketplace tools

If the service helps you prepare or submit listings through eBay or another marketplace, you are the seller of record. Listings use your marketplace account. You must comply with that marketplace’s terms, fees, and policies.

CoinDealerPro is not the seller, is not a party to the sale, and does not guarantee that a listing will be accepted, displayed, or sold. Marketplace credentials you connect remain subject to that provider’s rules. We may change or withdraw an integration when the provider changes access.

13. Grading data, images, and metal prices

The service may offer certification lookups through third-party grading services. Any certification data or images returned are reference aids for data entry. They do not independently authenticate a holder or guarantee that a physical coin matches the record.

PCGS, NGC, CAC, and other third-party names belong to their owners. Referencing a grading service, or running a lookup through one, is not sponsorship, grading, or endorsement by that provider or by CoinDealerPro.

Precious-metal prices come from a third-party data provider and may occasionally be delayed or unavailable. Always verify that metals pricing is accurate before relying on it in a transaction.

14. Email and messages

CoinDealerPro sends transactional messages about the service, such as signup, authentication, two-factor codes, invitations, and account notices. Those messages are sent using Amazon SES.

Users may direct the service to email transactional business documents, such as invoices, statements, and grading forms, through Amazon SES. Customers may not use CoinDealerPro for bulk or marketing mail. You are responsible for your recipients, for having a lawful business relationship with them, and for complying with anti-spam law.

15. Third-party services

The service may interoperate with Stripe, Amazon Web Services, email delivery, grading-data providers, metal-price providers, eBay, OpenAI, Google, and other vendors listed on the Subprocessors page.

A provider may change, limit, or end access. Provider names and marks belong to their owners. References are not sponsorship or partnership.

16. Migration and imports

Any import or migration help is provided as a convenience. You supply the files and represent you have the right to use them. We do not warrant that another vendor’s export, a spreadsheet, or a prior system will import completely or correctly. You must review imported records before you rely on them.

AI-assisted import results may be inaccurate or incomplete and must be reviewed before anyone relies on them. Files uploaded for import may be retained, including from incomplete imports.

17. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only to perform under this agreement.

This duty does not cover information already known without duty, received lawfully from another source, independently developed, or made public without breach. A party may disclose information when legally required, after giving notice where the law allows.

18. Intellectual property

CoinDealerPro LLC and its licensors own the service, software, design, documentation, and related intellectual property. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the service during the paid term for your internal trade or business.

You may not copy, reverse engineer, resell, or frame the service except as non-waivable law allows.

If you give feedback, we may use it without restriction or payment. We will not identify you publicly as the source without permission.

19. Suspension and termination

We may suspend access when reasonably needed to protect the service or others, address a security incident, comply with law or a provider, respond to material breach, or address unpaid fees. When practical, we will give notice and a chance to cure.

Either party may terminate for an uncured material breach after 30 days’ written notice, or immediately if cure is not possible. You may stop using the service at any time. Charges remain governed by Section 9 and the Cancellation and Refund Policy.

20. Retention, deletion, and export

Cancellation does not automatically delete Customer Data. We may delete Customer Data after the paid term ends, and you may request deletion at admin@coindealerpro.com. Uploaded files, including from incomplete imports, may be retained. Copies may persist in backups for a period, and we may retain information as needed for legal, billing, security, or dispute purposes.

We do not promise post-term storage of Customer Data, and we do not offer the production backup system as your archive. You should export Customer Data you need before the paid term ends.

21. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.”

We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing.

We do not warrant uninterrupted or error-free operation, provider availability, grading outcomes, market-data accuracy, marketplace results, check acceptance, import completeness, AI-assisted import results, business results, or your legal or tax compliance.

22. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, inventory value, deal value, or business opportunity, even if advised that those damages were possible.

Except for liability that cannot legally be limited, each party’s total liability arising out of the service is limited to the greater of (a) the fees paid or payable by Customer for the service during the 12 months before the event giving rise to the claim or (b) one thousand US dollars (US $1,000).

23. Customer indemnity

You will defend and indemnify CoinDealerPro LLC and its officers, members, and personnel from third-party claims, damages, and reasonable legal fees arising out of Customer Data; your use of the service; your violation of these Terms, law, or provider terms; or your sale, purchase, ownership, grading, description, listing, consignment, financing, or handling of coins, bullion, checks, or other property, except to the extent caused by our breach of these Terms, gross negligence, or willful misconduct.

24. Intellectual-property indemnity by CoinDealerPro

We will defend and indemnify you from a third-party claim that the CoinDealerPro software, as provided by us and used by you within the scope of these Terms, directly infringes that third party’s United States patent, copyright, or trademark.

This obligation does not apply to claims based on Customer Data, your combination of the service with other materials, your modification of the service, or your continued use after we tell you to stop and offer a non-infringing alternative, a modification, or a refund of prepaid unused fees for the affected portion.

This Section 24 is our only liability for intellectual-property infringement by the service.

25. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.

Before filing a claim, a party must send written notice to the other party and make a good-faith effort to resolve the dispute for at least 30 days. Notices to CoinDealerPro under this section go to admin@coindealerpro.com.

If the dispute is not resolved, the state and federal courts located in Wyoming have exclusive jurisdiction, and the parties consent to those courts.

An executed order form may specify a different notice address. It may not change governing law or venue unless it says so expressly.

26. General

Neither party is liable for delay caused by events beyond reasonable control.

You may not assign these Terms without our consent except in connection with a merger, reorganization, or sale of substantially all of your assets. We may assign them in those circumstances or to an affiliate. The parties are independent contractors.

If a provision is unenforceable, the rest remains in effect. Failure to enforce a term is not a waiver. These Terms, the policies they incorporate, and any signed order form are the entire agreement about the service and replace prior discussions about the service.

27. Changes

We may update these Terms. If a change materially affects current paid use, we will give reasonable notice. Changes apply from the stated effective date. Continued use after that date is acceptance of the updated Terms, except where law requires a different method of assent.

28. Contact

Legal notices, privacy requests, security reports, and billing disputes: admin@coindealerpro.com

Sales and onboarding: sales@coindealerpro.com